PrestaShop Customer Care Chat | After sale Support

Description

• Fully compatible with the latest version of PrestaShop, this help desk management solution is designed to be a comprehensive resource for all customer support needs, including questions, requests, complaints, and assistance requirements.

Features

• General Settings: Admin receives email alerts for ticket creation, with options for multiple recipient addresses and automatic customer notifications upon response.
• Ticket Management: Admins can modify ticket statuses, prioritize tickets, and create predefined messages to save time.
• Customer Interaction: Customers can attach products to inquiries, select appropriate complaint reasons, and share images for documentation.
• New Features: Enhanced UI, new columns for time tracking in the ticket grid, manage employee signatures, and take notes directly within the system.

What your customers will like?

• Customers appreciate the streamlined process of submitting support tickets and tracking their status through their “My Account” area. This includes the capability to attach relevant documents, making it easier to provide context for their issues.

Installation

• Step 1: Install the module zip file and configure according to your requirements.
• Step 2: In the frontend, check the new Help Desk tab added to the “My Account” section.
• Step 3: Admin can manage all customer requests through a separate controller in the back office.