PrestaShop Account Manager | Sales Representative & Dealers | CRM

The Manager Assignment Module allows you to associate dedicated managers with specific customers, streamlining sales processes and enhancing the customer experience. This feature empowers businesses to set clear targets for their teams while ensuring personalized support for their clients.

Description

• Enhanced Customer Relationships: Assigning individual managers to customers increases accountability and personalizes the shopping experience, fostering loyalty and trust. 
• Increased Sales Opportunities: With the ability to assign specific managers, you can better channel sales efforts and address customer grievances directly, resulting in higher conversion rates and improved customer satisfaction.
• Customer Choice: Customers can choose their preferred manager during registration, allowing them to work with someone they feel comfortable with.
• Efficient Order Handling: The module allows for transparent tracking and management of customer orders by assigned managers. Admins can easily view and adjust customer assignments as necessary.
• Team Management: Set sales targets for managers and monitor their performance with clear insights into customer interactions and order statuses.
• Communication Streamlining: Send automatic notifications regarding customer requests and manager assignments, ensuring timely updates for both admins and customers.
• Analytics and Reporting: Gain insights into individual manager performance and customer relationships, allowing for data-driven decisions to improve service.

Features

• Individual Manager Assignments: Easily assign managers to customers and specific customer groups for personalized interactions.
• Customer Self-Selection: Customers have the option to select their preferred manager at registration.
• Email Notifications: Automatically send emails to notify customers and admins about manager assignments and status changes.
• Manage Applications: Admin can approve or reject requests for manager changes from the customer account.
• Customer and Product Data Access: Managers can view detailed customer data and order history to provide tailored support.
• Filter Options: Managers can filter customer data, orders, and messages for efficient management.
• Sales Target Setting: Admins can establish sales targets for managers to enhance performance.
• Robust Ticketing System: Manage customer inquiries with a ticketing system that allows for easy tracking and resolution of issues.
• Predefined Responses: Admins can save and use predefined messages to respond to frequent inquiries quickly.
• Multilanguage and Multicurrency Support: Facilitate usability for a diverse customer base by offering support in multiple languages and currencies.

What your customers will like?

• Personalized Manager Selection: Customers can choose a manager they prefer to work with during the registration process, creating a more personalized shopping experience.
• Future Flexibility: Customers can change their assigned manager at any time, ensuring they always have the support they need.
• Manager Information Display: Provide customers with essential information about their assigned managers, including photos, names, and contact details, enhancing their confidence in your service.
• Improved Customer Service: The module is designed to make your service more personal and responsive, ultimately increasing satisfaction and loyalty.

Installation

• Step 1: Upload the module zip file and configure the settings.
• Step 2: Assign managers to customers as needed.
• Step 3: The module is now ready for use.