PrestaShop Customer Care Chat | After sale Support

Fully compatible with the latest version of PrestaShop, ensuring seamless integration and stable performance.

Offers a robust and user-friendly help desk system to manage all types of customer support needs including inquiries, requests, complaints, and general assistance.

Admins receive instant email alerts whenever a new support ticket is submitted by a customer, ensuring timely response.

Supports configuration of multiple admin or support team email addresses to distribute notifications and avoid delays.

Customers automatically receive email updates whenever their ticket receives a reply, keeping them informed throughout the process.

Admins have the flexibility to change the status of tickets (e.g., open, in progress, resolved) to better track progress and manage workloads.

Ticket prioritization allows the support team to address critical issues first and optimize response efficiency.

Includes the ability to create and use predefined (canned) responses to save time and maintain consistency in replies.

Customers can attach relevant products to their support requests, providing more context to the issue or question.

Offers a predefined list of complaint or inquiry reasons to help categorize tickets and streamline issue resolution.

Allows customers to upload images and screenshots directly with their support tickets for better clarification and documentation.

Features a newly enhanced and intuitive user interface that improves usability for both customers and admin staff.

The ticket listing grid in the back office now includes additional columns to track time spent on each ticket, helping with performance analysis.

Admins can manage personalized signatures for each employee, adding professionalism and consistency to support responses.

Internal note functionality lets employees add private comments or instructions within a ticket, visible only to staff.

Customers benefit from a streamlined and transparent support process directly accessible from the “My Account” section of the website.

They can monitor the progress of their tickets, receive updates, and view the full communication history at any time.

Customers can also attach important documents, invoices, or screenshots that help the support team resolve issues more effectively.

Sends instant email alerts to admin users whenever a customer creates a new support ticket, ensuring prompt attention to customer issues.

Supports configuration of multiple admin or support team email addresses, so that notifications can be sent to several team members simultaneously.

Automatically notifies customers via email when their ticket receives a response, keeping them engaged and informed throughout the support process.

Allows administrators to change the status of tickets (e.g., Open, In Progress, Resolved, Closed), helping to organize and track the progress of each request efficiently.

Ticket prioritization system enables admins to assign importance levels (e.g., High, Medium, Low) so that urgent cases can be handled faster.

Provides the ability to create and use predefined (canned) messages, allowing customer service agents to respond quickly with consistent and professional replies.

Customers can attach one or more products from their order history to their support tickets, offering better context and making issue resolution easier.

Offers a list of predefined reasons for complaints or inquiries that customers can choose from, helping to categorize tickets for quicker routing and resolution.

Allows customers to upload images, screenshots, or any relevant visuals while submitting a ticket, enabling better explanation and quicker diagnosis of issues.

Features a completely redesigned and modernized user interface, offering a more intuitive and responsive experience for both back-office employees and front-end users.

Adds new time tracking columns to the ticket management grid in the admin panel, allowing managers to monitor how much time is spent on each ticket.

Enables the management of employee-specific email signatures, adding a personal and professional touch to all outgoing support communications.

Lets employees add internal notes or comments to support tickets, which are only visible to other staff members, useful for team collaboration and case handover.

Integrates a dedicated “Help Desk” tab into the customer’s “My Account” section on the front end, providing a central place for submitting and managing support tickets.

Customers can easily view the status of their submitted tickets, read responses, and review the full history of communication in a clear and organized manner.

Supports uploading of documents, such as receipts, invoices, or manuals, alongside support requests to give the support team complete context and speed up resolution time.

Enhances customer satisfaction by providing a structured and transparent support system directly within their account area.

Reduces response time through instant notifications to both admins and customers, keeping communication fast and efficient.

Improves efficiency for support teams with predefined replies, ticket prioritization, and status tracking tools.

Simplifies the customer support process by allowing users to attach products, choose issue types, and upload images or documents with their tickets.

Builds trust and professionalism through personalized admin signatures and well-organized communication.

Increases team collaboration and internal clarity with private notes and time tracking features for each ticket.

Reduces the workload on the support team by automatically categorizing and organizing tickets based on reason and priority.

Gives customers 24/7 access to their ticket history, status updates, and communication logs, increasing transparency and reducing follow-up requests.

Enhances problem-solving accuracy as customers can submit visual or written evidence directly, helping the team understand and resolve issues faster.

Scales easily with growing customer bases, thanks to modular design and efficient ticket management tools.

Boosts overall business reputation by offering reliable after-sale support, encouraging repeat purchases and customer loyalty.

Upload and install the module ZIP file through the PrestaShop back office under Modules > Module Manager.

After installation, go to the module’s configuration page to adjust general settings like email notifications, predefined replies, and ticket categories.

Ensure that support email addresses are properly set to receive alerts for new ticket submissions.

Verify employee roles and permissions to allow access to ticket management features in the back office.

In the front office, a new “Help Desk” tab will automatically appear in the customer’s “My Account” section.

Customers can start submitting support tickets directly from this section with options to choose issue type, upload files, and link products.

Admin can view and manage all submitted tickets via a dedicated controller or tab in the back office.

Optionally customize the appearance or labels using PrestaShop’s translation tools for a fully localized experience.

Test the ticket submission and response process once setup is complete to ensure everything is functioning as expected.