Odoo Return Merchandise Authorization Click on RMA to access the Return Merchandise Authorization features. Go to RMA Reason in Configuration to add a new return reason and see the full list. Enter the name and reason type to create a new RMA reason. Go to RMA Stages under Configuration to create and view return stages. Enter the RMA stage name to finalize the process. The customer order is confirmed successfully. Access the new tab to see updates on RMA orders. Click to access your order details for a full purchase overview. Use the first return button to return multiple products at once, or select individual return buttons for single items. Select multiple products for your request and click Submit Request to proceed. Return order created successfully—click Continue to proceed. View the status of your RMA order to see the return progress. View all return requests in the RMA order history list in the backend. Click to confirm RMA orders and finalize the return requests. View details of RMA orders to easily track your return progress. RMA order confirmation is completed. Access the RMA tab in the My Account section. View the status of all return requests in the RMA orders detail list. View all essential information in the complete RMA order details. Payment confirmation for your new sale order is complete. View the sale order history detail list in the backend to check previous orders. Click 'Create RMA' to start the product return process. Use the 'Create RMA' button to enter your return details and specify the reason. The popup shows that your RMA order has been created successfully. The popup alerts you that an RMA order for the same product cannot be duplicated. An alert informs you that this item is already registered in the system. Click here to access and review the details of your order. Select a product for return and click the Return button to start the process. In the return popup, check product details and select the type and reason for return, then click Submit Request. View the RMA order status to review your return requests. Review RMA orders status in the backend to stay updated on returns. Check RMA order details for full information about each return request. Essential information about each return is available in the RMA order details. View your order status to stay updated on its progress. View all details to fully understand each request. Select Email under Settings and Technical to view all available emails. View the complete email list. Expect a confirmation email after creating the RMA order. You’ll receive an email to confirm your RMA order verification. The sale order email was successfully confirmed for sending.
Odoo Return Merchandise Authorization
Click on RMA to access the Return Merchandise Authorization features.
Go to RMA Reason in Configuration to add a new return reason and see the full list.
Enter the name and reason type to create a new RMA reason.
Go to RMA Stages under Configuration to create and view return stages.
Enter the RMA stage name to finalize the process.
The customer order is confirmed successfully.
Access the new tab to see updates on RMA orders.
Click to access your order details for a full purchase overview.
Use the first return button to return multiple products at once, or select individual return buttons for single items.
Select multiple products for your request and click Submit Request to proceed.
Return order created successfully—click Continue to proceed.
View the status of your RMA order to see the return progress.
View all return requests in the RMA order history list in the backend.
Click to confirm RMA orders and finalize the return requests.
View details of RMA orders to easily track your return progress.
RMA order confirmation is completed.
Access the RMA tab in the My Account section.
View the status of all return requests in the RMA orders detail list.
View all essential information in the complete RMA order details.
Payment confirmation for your new sale order is complete.
View the sale order history detail list in the backend to check previous orders.
Click 'Create RMA' to start the product return process.
Use the 'Create RMA' button to enter your return details and specify the reason.
The popup shows that your RMA order has been created successfully.
The popup alerts you that an RMA order for the same product cannot be duplicated.
An alert informs you that this item is already registered in the system.
Click here to access and review the details of your order.
Select a product for return and click the Return button to start the process.
In the return popup, check product details and select the type and reason for return, then click Submit Request.
View the RMA order status to review your return requests.
Review RMA orders status in the backend to stay updated on returns.
Check RMA order details for full information about each return request.
Essential information about each return is available in the RMA order details.
View your order status to stay updated on its progress.
View all details to fully understand each request.
Select Email under Settings and Technical to view all available emails.
View the complete email list.
Expect a confirmation email after creating the RMA order.
You’ll receive an email to confirm your RMA order verification.
The sale order email was successfully confirmed for sending.

Odoo Return Merchandise Authorization

€50.00
Tax excluded

The Odoo Return Merchandise Authorization (RMA) app simplifies the product return process by allowing customers to initiate returns easily and administrators to manage them efficiently. It supports setting standardized return stages and reasons, ensuring consistent handling. Customers can quickly start returns from their accounts, selecting specific items or entire orders. Admins can monitor, approve, and track all return requests in the backend, reducing errors and streamlining the entire return workflow for improved customer satisfaction and operational efficiency.

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  • The RMA (Return Merchandise Authorization) app is designed to streamline the product return process, enhancing customer satisfaction and operational efficiency. 
  • This app allows admins to set predefined return stages and reasons, enabling a standardized approach to managing returns.
  • Customers can easily initiate returns from their account section after purchase, selecting specific items or entire orders.
  • With backend management capabilities, admins can efficiently oversee return requests, reducing duplication and ensuring smooth tracking throughout the return journey.
  • Admins can establish clear return stages (e.g., "Return > Replace > Exchange > Refund") and set specific return reasons, creating a consistent process for handling returns.
  • Customers can initiate return requests directly from their order history, allowing them to select specific items or entire orders for return in a user-friendly manner.
  • Admins are empowered to create and manage return orders within the backend, swift process of customer return requests.
  • The system automatically prevents duplicate return requests for the same items, minimizing confusion and unnecessary workload for both customers and admins.
  • Customers can track the status of their returns directly in their account section, providing clarity and transparency throughout the process.
  • Admins can configure the return window duration based on the purchase date, giving flexibility in how long returns are accepted.
  • Enables easy return initiation, increasing customer satisfaction and trust.
  • Streamlines the return process, reducing manual work and processing time.
  • Provides clear updates on return status, improving customer relations.
  • Allows managers to oversee and manage return workflows effectively.
  • Reduces conflicts by standardizing return reasons and stages.
  • Builds trust through smooth, hassle-free return handling, encouraging repeat business.
  • Admin navigates to the RMA configuration.
  • Sets predefined return stages and defines the reasons for returns.
  • Customer logs into their account and navigates to order history.
  • Customer selects the specific order or items they wish to return or exchange.
  • Customer submits a return request directly from the order details page.
  • The system checks for duplicate requests to prevent multiple submissions for the same items.
  • If no duplicates, the request is logged and queued for admin review.
  • Admin receives notifications of new return requests.
  • Reviews the requests, verifies details, and updates the return stage (e.g., approve, reject, or mark as "Return in Progress").
  • Admin can process the return quickly, generating return orders.
  • Customers can view the status of their return requests in their account.
  • The system updates the status automatically as the process advances
  • After the return is completed, the admin marks it as finalized.
  • Customers receive notifications, and the return request is closed.
  • Refunds or replacements are processed accordingly
  • All return data, statuses, and history are logged for future reference and reporting.
  • Admins can review past return activity and analyze trends for better control.
What is the Odoo Return Merchandise Authorization (RMA) app?The Odoo RMA app simplifies product returns by enabling admins to set standardized return stages and reasons. Customers can initiate returns easily from their account, selecting specific items or entire orders. The app allows admins to manage all return requests from the backend, ensuring smooth processing, reducing confusion, and maintaining detailed records of the return journey. This enhances customer satisfaction, streamlines operations, and improves transparency throughout the return process.
How do customers initiate a return?Customers can easily start a return from their account's order history by selecting the items they want to return or exchange and submitting a request.
Can admins manage returns efficiently?Yes, admins can review, approve, reject, or update return requests directly from the backend, controlling the return flow effectively.
How are duplicate return requests prevented?The system automatically detects and blocks duplicate requests for the same items, reducing errors and workload for both customers and admins.
Can customers track their return status?Yes, customers can view the current status of their return requests in their account for full transparency and trust.
Is the return window customizable?Yes, admins can set and adjust the return period based on purchase date, offering flexibility for different products or sales policies.
What kind of support do you offer after module purchase?We provide technical support to resolve installation, configuration, and functionality-related issues. Support details are outlined in our support policy. We also customize our Odoo App to meet your business needs.
Do your Odoo extensions support multi-language functionality?Yes, our modules are designed to be multi-language compatible. Follow the provided guidelines to configure language settings within Odoo.
What versions of Odoo are compatible with your extensions?Our extensions are regularly updated to support the latest stable Odoo versions. For compatibility details, refer to the product description page.

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Top reviews

Liam Ward
Ultimate solution for effortless operations

Reviewed on Jun 24, 2025

Ideal for anyone looking to improve performance. Optimized for better execution and results.
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Scarlett Bryant
Fast implementation with minimal setup time

Reviewed on Jun 11, 2025

Offers the perfect balance of power and simplicity. Ensures ease of use with advanced functions.
Edit Delete
Scarlett Bryant
Fast implementation with minimal setup time

Reviewed on Jun 11, 2025

Offers the perfect balance of power and simplicity. Ensures ease of use with advanced functions.
Edit Delete

Streamlined Product Returns and Customer Satisfaction

Efficient Operations

Transparent Communication

Greater Operational Control

Better Customer Experience

Reduced Disputes

Enhanced Customer Loyalty

Features of the Return Merchandise Authorization

Custom Return Stages

Admins can set clear stages like "Return, Replace, Exchange, Refund" and define specific reasons, and a consistent return process.

Customer Return Requests

Customers can easily initiate return requests from their order history, selecting specific items or entire orders with a user-friendly interface.

Backend Return Management

Admins can quickly create, review, and process return orders directly in the backend, streamlining the handling of customer requests.

Duplicate Request Prevention

The system automatically detects and blocks duplicate return requests for the same items, reducing errors and workload.

Order Status Tracking

Customers can view real-time status updates of their returns in their account, ensuring transparency and clear communication.

Flexible Return Period

Admins can set and adjust the return window based on purchase date, offering flexibility for different products or policies.

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