Enhance Customer Support with Magento Helpdesk Management Module

Magento Help Desk | Support Ticket | Live-Chat

€49.00

Tax excluded

(3 Ratings)

the Helpdesk Management Module for Magento provides a streamlined solution for managing shop order events and post-sale support queries. This module allows customers to create and track their support tickets directly from the "My Account" area of your website, ensuring efficient communication and resolution of issues.

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Return policy

10-day module exchange guarantee

Description

Key Features

Benefits

Installation

FAQ

Reviews

Description

Centralized helpdesk system for managing all customer support requests
Customers can create and track tickets directly from their My Account
Enables ticket submissions via email or customizable website forms
Admins and customers receive real-time email notifications
Supports attachments, product details, and order references with tickets
Improves communication, issue tracking, and timely resolutions

Key Features

Centralized helpdesk for handling all support inquiries
Ticket creation via email or website form
Dynamic ticket status and prioritization options
Email alerts for both admins and customers
Flexible file management for ticket attachments
Customer and product details visible in conversation history
Predefined responses to speed up support replies
Image sharing through chat for quick resolution

Benefits

Improve customer satisfaction with fast, organized support
Build long-term customer trust and loyalty
Reduce response and resolution times with efficient tracking
Simplify management for your support team with centralized tools
Enhance brand reputation through consistent customer care
Provide complete ticket history for transparency and accuracy

Installation

Download the extension package and upload files to Magento root directory.
Open terminal in Magento root and run:
- php bin/magento setup:upgrade
- php bin/magento setup:di:compile
- php bin/magento setup:static-content:deploy -f
- php bin/magento cache:flush
Log in to Magento admin panel.
Navigate to Stores > Configuration > Help Desk Module.
Configure email notifications, ticket statuses, and file attachment settings.
Save changes and test support ticket creation and responses.

FAQ

Can customers create tickets from their My Account?

Yes, customers can create and manage their support tickets directly from the My Account section for easy tracking and communication.

Does the module send email notifications?

Yes, both customers and admins receive real-time email alerts whenever a ticket is created, updated, or resolved.

Can customers attach files and images?

Yes, customers can upload relevant files and images with their support inquiries, helping admins better understand the issue.

Can admins set priorities and custom statuses?

Yes, admins can define custom ticket statuses, set priorities, and flag important tickets for faster resolution.

Does it support predefined responses?

Yes, admins can create and use predefined messages to respond faster to common inquiries and reduce resolution times.

Can customers view their message history?