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inquiries
Magento Help Desk | Support Ticket | Live-Chat
the Helpdesk Management Module for Magento provides a streamlined solution for managing shop order events and post-sale support queries. This module allows customers to create and track their support tickets directly from the "My Account" area of your website, ensuring efficient communication and resolution of issues.
- Easy configuration and user-friendly interface
- Multi-version and multi-store compatible
- Detailed documentation included
- Lifetime updates for regular improvements
- Secure and reliable implementation
- Fast support from Weblytic Labs
Product Overview
the Helpdesk Management Module for Magento provides a streamlined solution for managing shop order events and post-sale support queries. This module allows customers to create and track their support tickets directly from the "My Account" area of your website, ensuring efficient communication and resolution of issues. WATCH DEMO VIDEO
Improve customer satisfaction with fast, organized support
Build long-term customer trust and loyalty
Reduce response and resolution times with efficient tracking
Simplify management for your support team with centralized tools
Enhance brand reputation through consistent customer care
Provide complete ticket history for transparency and accuracy
Key Features
Ticket creation via email or website form
Dynamic ticket status and prioritization options
Email alerts for both admins and customers
Flexible file management for ticket attachments
conversation history
Predefined responses to speed up support replies
Image sharing through chat for quick resolution
Why Choose This Module?
Without This Module
- More support tickets from unclear workflows
- Missing this capability in your current workflow
- Generic checkout that does not match your brand
With Weblytic Labs
- Improve customer satisfaction with fast, organized support
- Build long-term customer trust and loyalty
- Reduce response and resolution times with efficient tracking
- Simplify management for your support team with centralized tools
- Enhance brand reputation through consistent customer care
Perfect For
Magento store owners
Retail & POS businesses
Service-based businesses
Multi-store operators
Teams that want faster setup
Merchants who need ongoing updates
Screenshots
Installation in 4 Easy Steps
Download the extension package and
Download the extension package and upload files to Magento root directory.
Open terminal in Magento root and
Open terminal in Magento root and run:
php bin/magento setup:upgrade
php bin/magento setup:upgrade
php bin/magento setup:di:compile
php bin/magento setup:di:compile
php bin/magento
php bin/magento setup:static-content:deploy -f
php bin/magento cache:flush
php bin/magento cache:flush
Log in to Magento admin panel.
Log in to Magento admin panel.
Navigate to Stores > Configuration
Navigate to Stores > Configuration > Help Desk Module.
Configure email notifications,
Configure email notifications, ticket statuses, and file attachment settings.
Save changes and test support
Save changes and test support ticket creation and responses.
Technical Specifications
Compatible
Magento
Multi-store
Yes
Multi-language
Yes
Documentation
Included
Updates
Lifetime
Support
Included with license
Reference
WBL-MAG-0026
FAQ
Can customers create tickets from their My Account?
Yes, customers can create and manage their support tickets directly from the My Account section for easy tracking and communication.
Does the module send email notifications?
Yes, both customers and admins receive real-time email alerts whenever a ticket is created, updated, or resolved.
Can customers attach files and images?
Yes, customers can upload relevant files and images with their support inquiries, helping admins better understand the issue.
Can admins set priorities and custom statuses?
Yes, admins can define custom ticket statuses, set priorities, and flag important tickets for faster resolution.
Does it support predefined responses?
Yes, admins can create and use predefined messages to respond faster to common inquiries and reduce resolution times.
Can customers view their message history?
Yes, customers can access their complete ticket and message history within their My Account area for full transparency.
