Magento Seller Buyer Chat Marketplace Add-on

The Marketplace Buyer-Seller Communication Module is an essential add-on to Weblytic Labs' Multi-Vendor Marketplace Extension for Magento 2. This module facilitates seamless interaction between customers and sellers, allowing users to send inquiries directly from the seller's profile page. Recognizing the complexities of communication in a B2C marketplace—especially with multiple vendors and buyers—the extension provides a structured messaging system that enhances order management and customer satisfaction.

Business Value:

• Direct Inquiries: Customers can ask questions directly from the seller's profile page, ensuring they receive the information they need promptly.
• Admin Control: Admins have the authority to enable or restrict this feature for specific sellers, allowing for tailored communication strategies.
• User Login Prompts: If guest users attempt to engage without an account, they will be prompted to log in, encouraging account creation.
• Attachment Capabilities: Both buyers and sellers can share multiple attachments along with their inquiries, providing context for better communication.
• Comprehensive Text Editor: The messaging system includes a rich text editor for composing detailed messages, enhancing clarity and effectiveness.
• Message Filtering: Administrators can filter messages based on content, improving organization and accessibility of conversations.
• Query Compilation: All queries are systematically compiled and displayed in a list format within the seller's account, facilitating easier management of communications.
• Mutual Interaction: Both buyers and sellers can respond to inquiries within the messaging system, fostering a dynamic and interactive environment.

Benefits for Customers:

• Improved Communication: The module enables direct and efficient communication between customers and sellers, allowing inquiries, clarifications, and prompt responses that enhance the purchasing experience.
• Personalized Shopping Experience: Customers can seek specific product details and address concerns directly with sellers, creating a tailored and satisfying shopping experience.
• Transparency: Direct interaction fosters a deeper understanding of products, seller policies, and shipping details, enhancing customer trust and transparency.

Benefits for Sellers:

• Enhanced Customer Support: Quick resolution of customer queries improves service and satisfaction, positively impacting seller ratings and reputation.
• Opportunities for Upselling: Through direct communication, sellers can present additional products or services to customers, leading to potential upselling opportunities.
• Stronger Customer Relationships: Establishing direct communication lines allows sellers to build stronger relationships with customers by effectively addressing their needs.
• Efficient Order Management: Streamlined order-related communications simplify the process of managing and tracking inquiries, orders, and deliveries, increasing efficiency.

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