Seller Buyer Chat Marketplace Add-on Extension For Magento 2
Customers and guests have the option to engage with sellers. This communication system enables sellers to message customers directly from their seller page, streamlining order-related issue management. Communication in a B2C marketplace can be challenging, as tracking conversations between multiple vendors and buyers is complex. The Marketplace Buyer-Seller Communication module effectively addresses this issue.
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Important Note: This extension serves as an add-on to WeblyticLabs' Marketplace Extension. Before utilizing this extension, it is essential to have purchased and installed the Multi-Vendor Marketplace extension.
Customers and guests have the option to engage with sellers. This communication system enables sellers to message customers directly from their seller page, streamlining order-related issue management. Communication in a B2C marketplace can be challenging, as tracking conversations between multiple vendors and buyers is complex. The Marketplace Buyer-Seller Communication module effectively addresses this issue.
Business Value
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Customers have the capability to inquire directly from the seller's profile page.
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The admin possesses the authority to enable the feature for specific sellers.
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A feature is incorporated that prompts guest users to log in if the administrator restricts queries for guest customers.
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Both the buyer and seller are able to share multiple attachments along with their queries.
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The system includes a comprehensive text editor for composing messages.
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Messages can be filtered based on their content, enhancing message organization.
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A compilation of all queries asked is available in a list format within the seller's account.
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Sellers have the capability to respond to buyer queries, and vice versa, within the messaging system.
Benefits for Customers:
Improved Communication: Enables direct and efficient communication between customers and sellers, allowing inquiries, clarifications, and prompt responses.
Enhanced Shopping Experience: Provides a platform for customers to seek product details, request customizations, or address concerns directly with sellers, resulting in a more personalized and satisfying shopping experience.
Transparency: Allows customers to gain deeper insights into products, seller policies, and shipping details through direct interaction, fostering transparency and trust.
Benefits for Sellers:
Enhanced Customer Support: Facilitates quick resolution of customer queries or concerns, improving customer service and satisfaction, which can positively impact seller ratings and reputation.
Opportunity for Upselling: Offers a direct channel to engage with customers, allowing sellers to showcase additional products or services, potentially leading to upselling opportunities.
Builds Customer Relationships: Establishes direct communication lines, enabling sellers to build stronger relationships with customers by addressing their needs more effectively.
Efficient Order Management: Streamlines order-related communications, making it easier for sellers to manage and track customer inquiries, orders, and deliveries efficiently.
Additionally included are:
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Free 90-day support
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Lifetime Free Updates
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Marketplace Return Policy for 25 Days
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Supported Multi-Store
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Supported Multi-currency
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100% Open Source
Q1 : Are all of Weblytic's extensions compatible with themes and extensions from other vendors?
A: Weblytic's extensions are compatible with all of the plugins we have issued as well as with most third-party extensions. Our team will definitely try to help you if you run into a compatibility issue with any third-party module. Create a ticket if you have any technical difficulties
Q2 : Will I get free support and updates?
A: Yes, once you buy any extension(s) by Weblyticlabs, you’ll get 3 months’ free updates and support for the product(s). Additionally, you will be given the option to buy or extend support.
Q3 : Do you have the installation service?
A: Yes, we offer professional installation services. If you order an extension, you can purchase this service. All extensions you order in one order will be installed by us! Furthermore, it is important to note that the installation service does not include uninstallation.
Q4 : Can I request a free trial?
A: The Prestashop extensions provided by Weblyticlabs are not available for trial. However, we offer three months of free support. There's one exception: Weblyticlabs provided a free Demo of all the extensions.
Q5 : Can I test a Weblyticlabs extension on a staging site before transferring it to a live one?
A: Yes, you can install and configure any Weblyticlabs extension on a test site before deploying it to your live store.
Q6 : How to update a Prestashop extension?
A: To update a Prestashop extension by manual upload: 1. log in to the customer account; 2. navigate to the “Support and Updates” tab in my account section. 3. Download the updated version of the extension (if available).
Q7 : How can I request that additional features be added to a Weblyticlabs extension?
A: Send us an email at support@weblyticlabs.com with your feature request. There is also the option of a live chat. Please consult with our experts about your needs.
Q8 :
How can I get a discount?
A: Most of our products already have a running discount. If you cannot find a discount on any of our products, please contact us and we will review your case on an individual basis.
Q9 : How do I get a discount when repurchasing plugins?
A: Normally, we do not offer any special discounts. However, you may contact us and we will review your case on an individual basis
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Customers and guests have the option to engage with sellers. This communication system enables sellers to message customers directly from their seller page, streamlining order-related issue management. Communication in a B2C marketplace can be challenging, as tracking conversations between multiple vendors and buyers is complex. The Marketplace Buyer-Seller Communication module effectively addresses this issue.
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